Welcome to Ymall!
Ymall is a Australia based online shopping destination connecting you to popular fashion, electronics, home & kitchen, Pet, sports items and more. Free shipping nationwide in Australia and New Zealand.
Here you will find our terms and conditions that apply to you when using the site. We hope you enjoy your next ymall with us!
1.User Agreement
By using the ymall.com.au website and our social media pages ("Website") you accept these terms and conditions ("Agreement") and our Privacy Policy. This Agreement is between you and ymall.com.au Pty Ltd (referred to in this Agreement as "we", "us" or "our"). We may change these terms at any time, and changes will be posted on the Website. By continuing to use the Website, you agree to be bound by the changes.
2.User Requirements
When you register, you will provide us with personal information including your name, address, and a valid email address. You must ensure this information is accurate and current. By using the Website and its associated functionality, you grant your express consent to us to send you direct marketing communications to the email address you provide, from which you may unsubscribe at any time. Your consent to receipt of certain communications may be implied from the use of certain functional aspects of our service, such as receiving reminders that items are in your shopping cart if you leave the page during a transaction. To register an account or to use the Website you must be at least 18 years old, have a current Australian residential address and have capacity to enter into a legally binding agreement with us.
3.Access and use of the Website
You must only use the Website through the interfaces provided by us and in accordance with these terms and any applicable law. You must not (or attempt to): 1. interfere (or attempt to interfere) or disrupt (or attempt to disrupt) our site or the servers or networks that host our site; 2. use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on our site; 3. interfere (or attempt to interfere) with security-related or other features of our site; 4. or use, copy or distribute (or attempt to use, copy or distribute) content without our express permission. We may refer fraudulent or abusive or illegal activity to the relevant authorities. If you have an account with us, you are solely responsible for the activity that occurs on your account (including orders placed using your account), and you must keep your account password secure. We are not responsible for any unauthorised activity on your account if you fail to keep your account login information secure. We do not warrant that the Website will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Website.
4.Information on this Website
You agree to make your own enquiries to verify information provided and to assess the suitability of goods or services before you order the goods or services. Due to photographic and screen limitations associated with the representation of goods, some actual goods (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Website.
5.Disclaimer and Liability
Where any law (including the Australian Consumer Law) provides a guarantee, our liability will be limited to that provided by law. You agree to accept sole responsibility for the legality of your actions under the laws that apply to you.
6. Placing Orders
You are responsible for any discrepancies or errors in your order caused by you.
Goods sold by ymall.com.au are not reserved in-cart, and an order is only finalised when you have completed checkout process and payment is received in full. When an order is placed for a goods, at which time we may accept or reject your order. Where we rejects your order, we will refund you for the order and associated shipping charges. We use automated fraud detection software that may result in your order being delayed or cancelled. Where your order is flagged for fraud detection, we will make enquiries into any potential fraud. We reserve the right to subsequently reject and refund your order at our absolute discretion where fraud is suspected. Your order may be rejected in circumstances where we believe there may be a credit card or payment related fraud (detected prior to the goods being shipped), or where your order cannot be shipped, or if there has been an error in the price or product description on the Website. In these circumstances the order will be refunded in full. You must review your order carefully before placing it. Once an order is confirmed, you are unable to cancel or change it. If you have any problems with your order, then you must go through the normal returns process outlined in this Agreement. If you change your mind, you can return your goods provided you meet the requirements set out in our Change of Mind Returns policy. In the event that we cancel or are unable to fulfil your order, we will provide a full refund of any payment received. We reserve the right to notify you that goods for which you placed orders have become unavailable for reasons beyond our control. Your order may be delayed, or you may receive a full refund in the event we cannot fulfil your order.
7. Price, Payment and Use of Discount/Coupon Codes
The prices of goods, delivery and other charges shown are in Australian dollars. All payments must be received in full prior to dispatch of goods. A discount codes and coupons are only valid for a single transaction, and may not be used in conjunction with any other discounts. They are also subject to our fair use requirements, and where we reasonably determine that an individual is abusing the use of the discount code, we may cancel a transaction or that code (for example where the same individual use a discount code across multiple with).
8. Shipping and Delivery
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address or other causes. From time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express shipping).
If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items, please contact customer service within 60 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 30 days of the order date.
9.Packaging
We endeavour to depict goods available for order using accurate images of the goods. At times, however, goods actually delivered may to a small extent differ in appearance and packaging from their appearance in images and photographs on the Website.
10. Returns and Refund
We will allow exchange product where you have changed your mind, provided that the item in question is: 1. returned within 30 days of receiving order; 2. as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken); 3. in a resalable condition; and not damaged in any way. 4. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
To return your item for change or mind, you must follow our returns process, or the returns process of the relevant Seller. You will be responsible for the risk of returning goods. If the item is not received by us, you will not be eligible for a exchange. We recommend you insure high value items that you return for change of mind. You may be provided with a product exchange, refund only when the returned product is received, and it complies with the requirements. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Change of mind returns are not accepted for intimates, which includes underwear, hosiery and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.
The following goods are excluded under this policy:
• Cosmetics & Beauty products (If hygiene seal is broken)
• Hosiery
• Underwear & socks
• unsealed CDs, DVDs & Video Games
• Adult toys/sexual health products
• Digital Goods (download codes etc.)
• Personalized/Made to order Goods
• free gifts cannot be returned
Important Notice:
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
2. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-YMALL products.
NOTE: If there is an issue with your return, please contact Customer Support within 30 days from the date your order was placed.
11.Problems with your goods
If you have a problem with your goods, please contact us info@ymall.com.au. We will reply your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods. Your request will be processed within 2-5 business days after we receive your return. The refund will be issued to the original payment account.
12. Social Media and Content
You understand that all information, such as comments, messages, text, files, images, photos, video, sounds and other materials ("content") posted on, transmitted through or linked from the Website, our Facebook page, or forum or other. You agree that you are responsible for any content submitted, posted or made available through the Website and you must not post (or allow) content to be posted that:
• you do not have the right to post;
• is defamatory or in contempt of any legal or other proceedings;
• is misleading or deceptive;
• is offensive or discriminates against any group of persons being a group defined by reference to colour, race, sex, origin, nationality or ethnic or national origins;
• denounces religious or political beliefs;
• contains religious or political material;
• is indecent, obscene, vulgar, pornographic or offensive;
• infringes any copyright, trade mark, patent or other intellectual property right of another person;
• contains any unsolicited or unauthorised advertising or promotional material;
• contains or links to viruses, malware, spyware or similar software; or
impersonates any person or misrepresents your relationship with any person.
• We reserve the right, at our absolute discretion, to pre-screen, refuse or remove any content from the Website or our Social Media pages without giving any reasons.
• You understand and agree that we may retain server and backup copies of your submitted content even if you have altered, removed or deleted your content from public display.
13. Intellectual Property
All content, graphics, user and visual interfaces, photographs, trade marks, logos, sounds, music, artwork, and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained or used in the Website is owned to ymall.com.au,
You may not:
• modify or copy the layout or appearance of the Website nor any computer software or code contained in the Website;
• or decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.
14.Privacy and Personal information
If you provide us with any personal information our Privacy Policy will govern how we will use or disclose that information. Please review and understand our Privacy Policy.